Andrez C.
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Activity overview
Latest activity by Andrez C.-
Andrez C. created an article,
Connecting Pathlight to Zendesk
To connect Pathlight to Zendesk, follow these steps: 1. Login to Pathlight with your credentials: https://app.pathlight.com/login/{{account-name}}/ 2. Click on the following link to initiate t...
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Andrez C. created an article,
Pathlight Support Guidelines
Standard Support Standard Support is included with subscription purchase. Standard Support is available during regular Pathlight business hours, as defined in the Business Hours section. How to con...
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Andrez C. created an article,
Pathlight Gifts
Peer recognition is a common practice for reinforcing positive behavior, encouraging better performance, and motivating frontline employees. Creating a process of peer recognition is often a critic...
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Andrez C. created an article,
Pathlight Tooltips
Pathlight has tooltips throughout the web app to provide you with additional context and clarity about how the feature will make it easier for you to understand how you are doing and to improve you...
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Andrez C. created an article,
How to grant Viewer access and update visibility into teams/groups
If you would like to oversee a team, oversee teams within a group, grade QA Scorecards for a team, and create/edit goals for your team/group, then you need to have the Viewer access. Once you have ...
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Andrez C. created an article,
Enabling Dark Mode in Pathlight
If you would like to change how you view Pathlight, we have created the ability to activate Dark Mode! Dark mode will provide a dark background while also creating easy-to-view colors (within cha...
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Andrez C. created an article,
Understanding Path Settings
Your Pathlight Dashboard is a place where you can find all of your team's metrics. You'll find your team or group's priority metrics by looking at the dashboard initially. If you click on that drop...
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Andrez C. created an article,
Configuring Health Scores with your Pathlight Customer Success Manager
During implementation, you will work with your Pathlight Customer Success Manager to configure your Health Score by deciding which metrics will be included in the Health Score calculation and how t...
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Andrez C. created an article,
How Health Scores are calculated
Pathlight provides Health Scores for individuals, teams, and groups. Health Scores are calculated on a scale of 0 to 100. Only the metrics assigned a priority level (High, Medium, or Low) or assign...
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Andrez C. created an article,
Adding a new team/group to your organization
As your business grows, you will accumulate new team members and may need to create new teams/groups to further assist your customers. Within Pathlight, you are able to easily create new teams/grou...