Andrez C.

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Activity overview

Latest activity by Andrez C.
  • Andrez C. created an article,

    Pathlight Support Guidelines

    Standard Support Standard Support is included with subscription purchase. Standard Support is available during regular Pathlight business hours, as defined in the Business Hours section. How to con...

  • Andrez C. created an article,

    Pathlight Gifts

    Peer recognition is a common practice for reinforcing positive behavior, encouraging better performance, and motivating frontline employees. Creating a process of peer recognition is often a critic...

  • Andrez C. created an article,

    Pathlight Tooltips

    Pathlight has tooltips throughout the web app to provide you with additional context and clarity about how the feature will make it easier for you to understand how you are doing and to improve you...

  • Andrez C. created an article,

    How to grant Viewer access and update visibility into teams/groups

    If you would like to oversee a team, oversee teams within a group, grade QA Scorecards for a team, and create/edit goals for your team/group, then you need to have the Viewer access. Once you have ...

  • Andrez C. created an article,

    Enabling Dark Mode in Pathlight

      If you would like to change how you view Pathlight, we have created the ability to activate Dark Mode! Dark mode will provide a dark background while also creating easy-to-view colors (within cha...

  • Andrez C. created an article,

    How Health Scores are calculated

    Pathlight provides Health Scores for individuals, teams, and groups. Health Scores are calculated on a scale of 0 to 100. Only the metrics that are assigned a priority level (High, Medium, or Low) ...

  • Andrez C. created an article,

    Reviewing an appealed QA Scorecard

    As a manager/QA Specialist, sometimes you may receive an appeal to a QA Scorecard from one of your team members. Whether you need to reject or approve the appeal, Pathlight provides you the ability...

  • Andrez C. created an article,

    How to appeal a Scorecard

        If you have received a Scorecard and do not agree with the results and would like to dispute them, Pathlight gives you the ability to submit an appeal. In your appeal, you will be able to provi...

  • Andrez C. created an article,

    Viewing the Org Chart within the Pathlight mobile app

    The Pathlight mobile app makes it easy to search for your fellow team members/teams. To search within your company's Org, follow these steps: 1) Open the Pathlight app on your mobile device. If you...

  • Andrez C. created an article,

    How to send a message to your team

    Sending a message to your whole team is a great way to keep everyone on track. Share announcements, trainings, or motivational messages with your entire team Examples of common team messages Annou...