Andrez C.
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Pinned Messages
At times, there may be particular messages that you want to call special attention to and increase its visibility. To help highlight your most important messages, Pathlight has created Pinned Messa...
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Understanding the Communication Dashboard
Create equitable, focused communication with the Communication Dashboard. The Communication Dashboard gives managers and leaders a clear understanding of how they’re communicating with their team,...
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Custom Timeframes
You can adjust the Timeframe over which a metric chart is displayed by using custom timeframes. Adjusting the timeframes in this way allows you to remove the default time frame parameters and view ...
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How to create a QA Scorecard Template
Scorecards give your Managers and Quality Assurance (QA) teams the ability to ensure your agents are following the proper steps when interacting with customers, performing their tasks, etc. Here, y...
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How to fill out a new QA Scorecard
If you would like to perform a Customer Service Quality Assurance (QA), Pathlight has created a space for you to effectively create/edit/delete your own QA scorecard templates, select who can utili...
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Navigating Pathlight
Leaders use Pathlight every day to lead their teams to success. Pathlight is a communication hub for data-driven managers and their teams. Companies use Pathlight every day to turn data into meanin...
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How to acknowledge a message
Sometimes there are messages in which your leadership needs you to acknowledge. Normally, it is difficult for your leaders to truly know if you understood and received a 1-on-1, team announcement o...
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Adding and removing team members
Hire a new team member? Does someone need to move to a different team? Manage that easily in Pathlight! As a manager, you can easily add or remove people from your team in Pathlight. As soon as ...
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Creating and tracking Mini Goals
A Mini goal is a short-term goal to drive focus on closing a gap or striving for a stretch target for a metric. Both frontline members and team leaders can create Mini goals by defining a target an...
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Managing 1-on-1's in Pathlight
1-on-1s provide a structured space for managers and their reports to stay connected, coach, monitor goal progress, and achieve great results. Pathlight recommends that managers set up a 1-on-1 for ...