Andrez C.

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Recent activity by Andrez C. Recent activity Votes
  • How to use Performance Insights

    Performance Insights Performance Insights are found on your Home page and act as your personal Pathlight assistant. Performance Insights highlight the results on your key metrics so that you can qu...

  • Pathlight Tooltips

    Pathlight has tooltips throughout the web app to provide you with additional context and clarity about how the feature will make it easier for you to understand how you are doing and to improve you...

  • Enabling Dark Mode in Pathlight

      If you would like to change how you view Pathlight, we have created the ability to activate Dark Mode! Dark mode will provide a dark background while also creating easy-to-view colors (within cha...

  • Understanding your Health Summary

    Know exactly what's going on at a glance using this semantic description of your team's performance. Health Summary is the easy-to-read and intelligent digest that describes team and individual ...

  • Reviewing an appealed QA Scorecard

    As a manager/QA Specialist, sometimes you may receive an appeal to a QA Scorecard from one of your team members. Whether you need to reject or approve the appeal, Pathlight provides you the ability...

  • How to fill out a new QA Scorecard

    If you would like to perform a Customer Service Quality Assurance (QA), Pathlight has created a space for you to effectively create/edit/delete your own QA scorecard templates, select who can utili...

  • Understanding your Pathlight Health Score

    Health Scores are Pathlight's simple way to help you quickly assess how you and your team are performing against your most important metrics.  Health Scores are visible from the Dashboard.  As you ...

  • Navigating Pathlight

    Leaders use Pathlight every day to lead their teams to success. Pathlight is a communication hub for data-driven managers and their teams. Companies use Pathlight every day to turn data into meanin...

  • Viewing the Org Chart within the Pathlight mobile app

    The Pathlight mobile app makes it easy to search for your fellow team members/teams. To search within your company's Org, follow these steps: 1) Open the Pathlight app on your mobile device. If you...

  • How to acknowledge a message

    Sometimes there are messages in which your leadership needs you to acknowledge. Normally, it is difficult for your leaders to truly know if you understood and received a 1-on-1, team announcement o...