Andrez C.
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Articles
Recent activity by Andrez C.-
Pathlight Tooltips
Pathlight has tooltips throughout the web app to provide you with additional context and clarity about how the feature will make it easier for you to understand how you are doing and to improve you...
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Enabling Dark Mode in Pathlight
If you would like to change how you view Pathlight, we have created the ability to activate Dark Mode! Dark mode will provide a dark background while also creating easy-to-view colors (within cha...
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Understanding your Health Summary
Know exactly what's going on at a glance using this semantic description of your team's performance. Health Summary is the easy-to-read and intelligent digest that describes team and individual ...
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Reviewing an appealed QA Scorecard
As a manager/QA Specialist, sometimes you may receive an appeal to a QA Scorecard from one of your team members. Whether you need to reject or approve the appeal, Pathlight provides you the ability...
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How to fill out a new QA Scorecard
If you would like to perform a Customer Service Quality Assurance (QA), Pathlight has created a space for you to effectively create/edit/delete your own QA scorecard templates, select who can utili...
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Admin Guide
Welcome to Pathlight What is Pathlight? Pathlight is a Real-time Performance Management (RPM) platform. We enable customer-facing teams to manage performance more efficiently than ever before. By c...
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Understanding your Pathlight Health Score
Health Scores are Pathlight's simple way to help you quickly assess how you and your team are performing against your most important metrics. Health Scores are visible from the Dashboard. As you ...
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Navigating Pathlight
Leaders use Pathlight every day to lead their teams to success. Pathlight is a communication hub for data-driven managers and their teams. Companies use Pathlight every day to turn data into meanin...
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Viewing the Org Chart within the Pathlight mobile app
The Pathlight mobile app makes it easy to search for your fellow team members/teams. To search within your company's Org, follow these steps: 1) Open the Pathlight app on your mobile device. If you...
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How to acknowledge a message
Sometimes there are messages in which your leadership needs you to acknowledge. Normally, it is difficult for your leaders to truly know if you understood and received a 1-on-1, team announcement o...