Andrez C.
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Articles
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Understanding Path Settings
Your Pathlight Dashboard is a place where you can find all of your team's metrics. You'll find your team or group's priority metrics by looking at the dashboard initially. If you click on that drop...
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Configuring Health Scores with your Pathlight Customer Success Manager
During implementation, you will work with your Pathlight Customer Success Manager to configure your Health Score by deciding which metrics will be included in the Health Score calculation and how t...
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How Health Scores are calculated
Pathlight provides Health Scores for individuals, teams, and groups. Health Scores are calculated on a scale of 0 to 100. Only the metrics assigned a priority level (High, Medium, or Low) or assign...
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Reviewing an appealed QA Scorecard
As a manager/QA Specialist, sometimes you may receive an appeal to a QA Scorecard from one of your team members. Whether you need to reject or approve the appeal, Pathlight provides you the ability...
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How to appeal a Scorecard
If you have received a Scorecard and do not agree with the results and would like to dispute them, Pathlight gives you the ability to submit an appeal. In your appeal, you will be able to provi...
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Viewing the Org Chart within the Pathlight mobile app
The Pathlight mobile app makes it easy to search for your fellow team members/teams. To search within your company's Org, follow these steps: 1) Open the Pathlight app on your mobile device. If you...
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Inbox Basics
Here we’re going to share with you some of the unique capabilities available within your Pathlight Inbox. You may find this similar to your typical email inbox, with a few key differences. Within ...
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How to send a message to your team
Sending a message to your whole team is a great way to keep everyone on track. Share announcements, trainings, or motivational messages with your entire team Examples of common team messages Annou...
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How to send a positive recognition message (Applause)
Great managers celebrate their team's wins. Use Pathlight to send encouraging messages and positive feedback to your team members or to your entire team. In Pathlight, these types of encouraging m...
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Tips for sending coaching or recognition to your team
Use Pathlight to coach your direct reports to get them back on track or congratulate them on a job well done with an Applause message. Pathlight gives you various options for rich communication wit...