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ArticlesRecent activity by Andrez C.
How to send a message to your team
Sending a message to your whole team is a great way to keep everyone on track. Share announcements, trainings, or motivational messages with your entire team Examples of common team messages Annou...
Adding and removing team members
Hire a new team member? Does someone need to move to a different team? Manage that easily in Pathlight! As a manager, you can easily add or remove people from your team in Pathlight. As soon as ...
How to create a QA Scorecard Template
Scorecards give your Managers and Quality Assurance (QA) teams the ability to ensure your agents are following the proper steps when interacting with customers, performing their tasks, etc. Here yo...
How to appeal a Scorecard
If you have received a Scorecard and do not agree with the results and would like to dispute them, Pathlight gives you the ability to submit an appeal. In your appeal, you will be able to provi...
What do the emoji badges on the metrics represent?
Within Pathlight, there are several ways we represent your progress. One way, is by utilizing emoji icons! In this article, we will go over: Metric emojis Health Summary emojis _______________...
How to customize your Profile
The Profile tab allows you to add/remove a profile picture of your choosing. You can also add information such as: your name, email address associated with your Pathlight account, job title, what t...
Managing Pathlight Notifications
Anytime that you receive a notification from Pathlight, it will show up as a badge within the Activity tab (located within the Inbox tab). These can be anything from upcoming 1-on-1s to comments on...
Using the Pathlight mobile app
Pathlight is a communication platform created to design the way you manage your performance. Frontline agents use Pathlight every day to turn data into actions that help them hit their most importa...
How to use Performance Insights
Performance Insights Performance Insights are found on your Home page and act as your personal Pathlight assistant. Performance Insights highlight the results on your key metrics so that you can qu...
Pathlight has tooltips throughout the web app to provide you with additional context and clarity about how the feature will make it easier for you to understand how you are doing and to improve you...