Andrez C.

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Activity overview

Latest activity by Andrez C.
  • Andrez C. created an article,

    Overriding a Goal

    This article is currently being updated. The article will be available soon.  _______________________________________________________________________ We hope this was helpful! If you have any quest...

  • Andrez C. created an article,

    Pathlight Gifts

    Peer recognition is a common practice for reinforcing positive behavior, encouraging better performance, and motivating frontline employees. Creating a process of peer recognition is often a critic...

  • Andrez C. created an article,

    Pathlight Tooltips

    Pathlight has tooltips throughout the web app to provide you with additional context and clarity about how the feature will make it easier for you to understand how you are doing and to improve you...

  • Andrez C. created an article,

    Updating Permissions, granting Viewer access

    If you would like to oversee a team, oversee teams within a group, grade QA Scorecards for a team, and create/edit goals for your team/group, then you need to have the Viewer access. Viewers are al...

  • Andrez C. created an article,

    Enabling Dark Mode in Pathlight

      If you would like to change how you view Pathlight, we have created the ability to activate Dark Mode! Dark mode will provide a dark background while also creating easy-to-view colors (within cha...

  • Andrez C. created an article,

    Adding a new team/group to your organization

    As your business grows, you will accumulate new team members and may need to create new teams/groups to further assist your customers. Within Pathlight, you are able to easily create new teams/grou...

  • Andrez C. created an article,

    Reviewing an appealed QA Scorecard

    As a manager/QA Specialist, sometimes you may receive an appeal to a QA Scorecard from one of your team members. Whether you need to reject or approve the appeal, Pathlight provides you the ability...

  • Andrez C. created an article,

    How to appeal a Scorecard

        If you have received a Scorecard and do not agree with the results, Pathlight gives you the ability to submit an appeal. In your appeal, you will be able to provide additional evidence and can ...

  • Andrez C. created an article,

    Viewing the Org Chart within the Pathlight mobile app

    The Pathlight mobile app makes it easy to search for your fellow team members/teams. To search within your company's Org, follow these steps: 1) Open the Pathlight app on your mobile device. If you...

  • Andrez C. created an article,

    How to send a message to your team

    Sending a message to your whole team is a great way to keep everyone on track. Share announcements, trainings, or motivational messages with your entire team Examples of common team messages Annou...