Andrez C.
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Activity overview
Latest activity by Andrez C.-
Andrez C. created an article,
Configuring Custom Questions
To learn more about Custom Questions, click here. __________________________________________________________________________________ The Pathlight Custom Questions feature allows your organizatio...
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Andrez C. created an article,
Configuring Custom Tags
To learn more about the Custom Tags feature, click here. __________________________________________________________________________________ The Pathlight CI Custom Tags feature is designed to lab...
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Andrez C. created an article,
Understanding Intent
What is it?The Pathlight CI Intent feature identifies each conversation's primary purpose or intent. For every interaction, only one intent can be assigned. For instance, in a Customer Support con...
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Andrez C. created an article,
Understanding Resolutions
What is it?The Pathlight CI Resolution feature categorizes each conversation as either 'resolved' or 'not resolved'. It is tailored to reflect the unique definition of a resolved conversation wi...
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Andrez C. created an article,
Understanding Trending Tags
What is it?The Pathlight's Trending Tags feature is designed to highlight and rank tags based on their growth rate. It effectively compares the frequency of tags in the current period against the ...
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Andrez C. created an article,
Understanding AutoQA
What are they? Pathlight's AutoQA feature automatically grades 100% of your conversations against a QA template, significantly increasing the coverage of your QA process. The QA template is highly...
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Andrez C. created an article,
Understanding Auto-Generated Tags
What are they? The Pathlight CI Auto-Generated Tags feature automatically detects and labels evolving trends, prospects, and potential challenges in conversations. Crucially, these tags spotlight ...
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Andrez C. created an article,
Understanding Custom Tags
What are they? The Pathlight CI Custom Tags feature are labels designed to categorize conversations according to specific criteria. They're implemented based on company-specific criteria, allowing...
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Andrez C. created an article,
Understanding Custom Questions
What are they? The Pathlight CI Custom Questions feature allows you to ask questions about a particular conversation. The questions are tailored open-ended questions with prompts that you can conf...
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Andrez C. created an article,
Understanding Summary
What is it? The Pathlight CI Summary feature provides a high-level overview of a particular conversation, allowing you to read the key points without reading the whole transcript. How does it wor...