Leo Angelo Tamondong
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Activity overview
Latest activity by Leo Angelo Tamondong-
Leo Angelo Tamondong created an article,
Insights Tab (Streams)
In the Insights tab, we use Generative AI Agents to monitor all of your conversations based on a specific over-arching category. For example, "Customer Issues" or "Product Requests." Conversations...
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Leo Angelo Tamondong created an article,
Discover Page
This is Pathlight’s CI Discover Page, your centralized hub for customer interaction data and analysis. This platform features four major tabs—Conversations, Analytics, Performance, and Insights—es...
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Leo Angelo Tamondong created an article,
Configuring AutoQA
To learn more about the AutoQA feature, click here Pathlight's AutoQA feature offers automated grading for all your conversations based on a customizable QA template. This enhances the brea...
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Leo Angelo Tamondong created an article,
Configuring Queries
Pathlight data queries are pre-configured with conditions designed to include only those conversations that exceed a specific number of chat messages or reach a certain call duration. This tailored...
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Leo Angelo Tamondong created an article,
Configuring Resolution
To learn more about the Resolution feature, click here. __________________________________________________________________________________ The Pathlight CI Resolution feature decides whether a con...
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Leo Angelo Tamondong created an article,
Conversations Tab
The Conversations Tab displays a list of all your conversations. You can filter the table to show conversations that match a specific search criteria or date range and preview the analysis for eac...
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Leo Angelo Tamondong created an article,
What is Pathlight CI?
With Pathlight's Conversation Intelligence (CI), you can elevate your customer interactions using our advanced Large Language Model (LLM) technology. Seamlessly capture, transcribe, and categorize...
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Leo Angelo Tamondong created an article,
Overall QA feature review
In this article, we delve into the advantages of Pathlight QA features for users and provide an overview of how each feature functions. What makes Pathlight QA stand out? Pathlight QA offers ...