During implementation, you will work with your Pathlight Customer Success Manager to configure your Health Score by deciding which metrics will be included in the Health Score calculation and how they are weighted.
Health Scores are calculated on a scale of 0 to 100.
If you want to use custom weights to determine the importance of each metric that is included in the Health Score, let your Customer Success Manager know:
- Which metrics should be included in the score
- How many points out of 100 each metric is worth. Total points for all of the metrics must be equal to 100.
If you do not want to assign custom weights, you can use Pathlight's weighting system by choosing the priority level of each metric. Priority level is set under Metric Settings. These weights are then aligned with the 100 point scale.
|High Priority||3 points|
|Medium Priority||2 points|
|Low Priority||1 points|
|No Priority (mute)||excluded from Health Score|
Health Score Ranges & Status Labels
The Pathlight Health Score will indicate how every individual and team is performing. Below is a table of Pathlight's default labels applied to the performance score out of 100 points. You can let your Pathlight Customer Success Manager know if you want these labels and/or ranges customized.
|Off path||0 to 25 points|
|Falling behind||25 to 50 points|
|On Path||50 to 75 points|
|Excellent||75 to 100 points|
Note: A ceiling function is applied to Health Scores, so a score of 25.1 would be rounded up to 26 and therefore labeled as "Falling behind." An exact score of 25 would also fall into the category of "Falling behind"
Extra credit [Optional]
When this is enabled, an individual is awarded extra credit for a metric based on their team rank for that metric. The extra credit is worth up to 10% of the metric's weight (if they are in first place for their team).
Note: Only available when not using custom weights.
Half credit scores [Optional]
When this is enabled, if an individual (or team) fails a metric's goal then the most you can earn for that metric is half of its total weight.
Health Scores for teams and groups
When considering the overall Health Score of a team, it is important to understand how the team's performance on a metric is aggregated. See the article Group rollup: How your team's performance on a metric is calculated
Health Scores for ramping employees
If you often have ramping employees who won't hit team performance standards during their ramping period (artificially dragging your Health Scores down), we recommend either setting up individual custom targets or dynamic goals so that they aren't failing unnecessarily.
We hope this was helpful! If you have any questions or need further assistance, please contact us at firstname.lastname@example.org.