Here we’re going to share with you some of the unique capabilities available within your Pathlight Inbox. You may find this similar to your typical email inbox, with a few key differences.
Within Pathlight, you have the ability to view messages within multiple folders dedicated to specific message types. From the inbox, you can send messages, filter messages by their category (Applause, Coaching, Announcements, Mini Goals, and Contests - which are indicated by a icon next to the sender's profile picture), view messages that have been pinned by your leaders, and send communication out to your team members or manager.
Pinned messages are a way that leadership can ensure a message remains on the Pathlight home page of the recipients until the message is unpinned. Unpinning a message can only be done by the person who pinned the message, and messages will not be unpinned if the original sender is no longer in Pathlight. Please contact your leadership team to request support in removing these messages if necessary. Note: Once messages are deleted, they are not able to be recovered.
Another feature of Pathlight messages is that you can review any messages that require acknowledgment and mark all messages you’ve read. Requesting acknowledgment allows you and your leadership team to make certain that recipients have read through the message. Being able to see who has acknowledged a message and who has not can be done by accessing the message and hovering over __ of __ acknowledged. Once recipients have acknowledged, you will no longer see Waiting for acknowledgment, and all message recipients will appear in the Acknowledged section.
Any activity that has happened on your 1-on-1s, message threads, or metric views can also be seen by checking out the Activity notifications within your Inbox.
Another great feature of the Pathlight Inbox is the GIFt Leaderboard. Accessing the GIFt Leaderboard allows you to see how you and your team are recognizing and appreciating one another. The types of Gifts your team can exchange are configurable; the organization can specify an image or emoji and title for each gift to help match or develop your unique culture. Pathlight decided to match our internal cultural values, but we also have generic Appreciation, Cookie, Shout Out, and Congratulations to get your team started in the celebration and peer recognition.
We hope this was helpful! Please submit a ticket here if you have any questions or need further assistance.