The upper Navigation bar (located on the top left hand side of your screen) is where you will be able to access your performance, messages, metrics, and so much more! See below for more information on what each icon stands for.

Depending on your role, you may be able to perform all of the following actions: create a new message, create a message from a template, add a new task, create a new 1-on-1, Add a path, and create a new scorecard when selecting the tab.

The Home Tab is where you can find your profile picture, your Health Score Gauge, name, title, any tasks that have been assigned to you, any recent announcements, upcoming 1-on-1's, your Summary, Starred Metrics, and Performance Insights.

The Inbox is where all communications within Pathlight resides. When you select the Inbox Tab, another side menu will populate with the following options:

Messages		View messages received
Activity		View any new activity (tasks, topics, comments, etc.)
Tasks		Create Tasks for yourself (i.e. a To-Do List)
Pinned		Messages that have been deemed important and have been pinned.
Unread		Messages that have not been read
Unacknowledged		Messages that require acknowledgement but you have not acknowledged them yet
Drafts		Incomplete messages you created
Sent		Messages you sent

Within the 1-on-1 section, you are able to create 1-on-1 with your subordinates (if you have the proper user level), view your past 1-on-1's and upcoming 1-on-1's. 

The Dashboard tab is where all the Paths (collections of metrics) are located. You will also be able to perform other tasks, such as: View your Health Score and its Breakdown, NLS, view metrics, utilize the communication tab, create Mini Goals. 

Health Score	Health Score is a feature that can provide agents with an overview of how they are performing
Natural Language Summary (NLS)	NLS is a brief summary of your performance. It will show items in which you are on task and items that need attention
Metrics tab	A metric is an important measure of your performance that you or your management team has decided to track, like "CSAT Score Last 7D," "Calls Made This Week," or "Closed Won Revenue This Quarter." Pathlight helps you track how you and your team are performing in each of your metrics.  By default, you will always view the Priority Metrics when you click on the Metrics tab. By selecting the Priority Metrics drop down menu, you will be able to navigate to different Paths, which hold different metrics.
Communication tab	Authorized users are able to view the interactions between manager's and their teams. From here you will be able to view the amount of 1-on-1's, Mini Goals, Applause Messages, and Coaching message interactions sent by the manager to their team members. (Agents are not able to see this tab. Only Manager user levels and above are able to see the Communication's tab)
Mini Goal tab	A Mini goal is a short-term goal to drive focus on closing a gap or striving for a stretch target for a metric. Both frontline members and team leaders can create Mini goals by defining a target and end date

Scorecards are templates that can be utilized by the Quality Assurance team (QA) to perform their inspections. Only an authorized team member can utilize the appropriate Scorecard for their team.

Within the Configuration tab, you are able to search for the reports in which metrics and paths are connected to. You are also able to create new Metrics, new Paths, and new Queries. Only an authorized and designated Administrators are able to view this tab and be able to perform tasks within. 

Lower Navigation Bar

If you look to the bottom left hand side of your screen, you will see two tabs: The Support tab and the Profile tab. Each tab provides you will several options that can help you customize and/or improve your Pathlight experience. 

The Support tab

The Support tab allows you to contact the Pathlight Support team directly via our Support Chat system! You can also view any previous interactions you have had with the Support team by select the "See all your conversations" button. 

One more beneficial aspect of the Support tab is that you can enter in keyword to the "Search for help" button, which will provide you with helpful and up to date Help Center articles that can assist you. 

The Profile tab