What is it?
The Keyword Search allows users to quickly search conversations based on a specific keyword or phrase.
How does it work?
The Keyword Search looks at three fields: title, description & external ID, and returns conversations if the search term matches one of those fields. Furthermore, to enhance search capabilities, Users can include specific fields or attributes in the conversation's title or description, making them searchable.
Benefits of the Feature:
Users can swiftly locate specific conversations without scrolling through a vast database. It drastically reduces the time taken to access desired information, thereby improving productivity and overall user satisfaction.
We hope this was helpful! Please submit a ticket here if you have any questions or need further assistance.