What is it?
The Pathlight CI Resolution feature categorizes each conversation as either 'resolved' or 'not resolved'. It is tailored to reflect the unique definition of a resolved conversation within a specific Pipeline, ensuring 'Resolution' aligns with your business case.
How does it work?
Customers can use a natural language prompt to specify what "resolved" means for their specific use case within the Pipeline settings. For instance, in a support-focused Pipeline, a conversation might be resolved if an agent comprehensively addresses or clarifies a customer's concern.
Benefits of the Feature:
- Pinpoint Effective Resolution: Quickly discern which conversations have reached a satisfactory conclusion and which need further attention. This insight is pivotal for leaders to assess the efficiency of their communication processes.
- Optimize Future Interactions: By studying resolved issues, teams can extract best practices and insights, which can be applied to enhance the resolution rate and quality of future conversations.
By leveraging the Pathlight CI Resolution feature, you're equipping your team with a beneficial tool that simplifies decision-making and enhances customer engagement.
We hope this was helpful! Please submit a ticket here if you have any questions or need further assistance.