With Pathlight's Conversation Intelligence (CI), you can elevate your customer interactions using our advanced Large Language Model (LLM) technology. Seamlessly capture, transcribe, and categorize every customer dialogue across diverse channels like calls, chats, emails, and social media. Utilizing our state-of-the-art LLM allows you to save time and ensure high accuracy in transcriptions, aiding in richer data analysis and insights.
Dive deep into customer interactions to discover invaluable insights. Easily identify trends, opportunities, and risks, enabling you to make data-driven decisions and sidestep the hassles of manual conversation tagging. Our system also auto-generates tags from fresh data, making trend spotting efficient. Alongside, ensure your agents are at the top of their game with automated performance evaluations. By harnessing Pathlight's capabilities, your business can extend its monitoring reach, provide real-time feedback, and deliver enhanced coaching tailored to individual agents.
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