Pathlight integrates with Zendesk via a read-only API integration.
To connect Pathlight to Zendesk, follow these steps:
1. Login to Pathlight with your credentials: https://app.pathlight.com/login/{{account-name}}/
2. Click on the following link to initiate the connection: https://app.pathlight.com/authentication/login/zendesk
3. Insert the subdomain used for your company’s Zendesk instance and click Continue. This will redirect you to the Zendesk login page:
4. Insert your username and password based on the correct authentication method used for Zendesk
5. Accept the permissions:
6. Done! You have now successfully connected Pathlight to Zendesk.
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We hope this was helpful! If you have any questions or need further assistance, please submit a ticket here.