Frequently Asked Questions

Alex King avatar Jesse Stoneman avatar Dana Fallon avatar +2
12 articles in this collection
Written by Alex King, Jesse Stoneman, Dana Fallon and 2 others

How to sync a Metric

See your data live with manually syncing
David Coronado avatar
Written by David Coronado
Updated over a week ago

How to add a priority to a metric

Metric priority levels are important: they not only help your team focus, but also factor into health scores and natural language summaries
David Coronado avatar
Written by David Coronado
Updated over a week ago

How are Health Scores calculated?

It's not magic. It's math (and Priority Levels).
Alex King avatar
Written by Alex King
Updated over a week ago

What is the Natural Language Summary?

Know exactly what's going on in a glance using this semantic description of your team's performance.
Jesse Stoneman avatar
Written by Jesse Stoneman
Updated over a week ago

What does the green highlighted cell mean?

You can highlight certain cells in a Path in green or red to reveal insights and trends.
David Coronado avatar
Written by David Coronado
Updated over a week ago

How often does my data refresh in Pathlight?

Paths with API connections automatically pull in new data every hour, but you can sync as frequently as your team needs.
Alex King avatar
Written by Alex King
Updated over a week ago

How to acknowledge a message from my manager

When you acknowledge a message from your manager, you're creating a strong feedback loop.
David Coronado avatar
Written by David Coronado
Updated over a week ago

How do I enable automatic alerts?

Automatic alerts let you automate the tedious parts of your job as a manager and celebrate wins with the team.
Jesse Stoneman avatar
Written by Jesse Stoneman
Updated over a week ago

What is a Muted Path?

Muting a Path turns it into a typical report - data will sync and be assessed against targets, but you will not receive alerts about it.
Jesse Stoneman avatar
Written by Jesse Stoneman
Updated this week

Tips for using the Vacation Hold

If someone on your team is out of office, use Vacation Hold to keep your data accurate.
Dana Fallon avatar
Written by Dana Fallon
Updated over a week ago

What are the morning emails I'm receiving from Pathlight?

Pathlight sends you morning emails to give you an actionable snapshot of your performance.
Paul Harper avatar
Written by Paul Harper
Updated over a week ago

Why is my health score low?

Find out how health scores are constructed, so you know where to focus to bring up your score.
David Coronado avatar
Written by David Coronado
Updated over a week ago